Returns & Refunds
We want you to be happy with anything you order from Wildly Gentle. If something isn’t right, please contact us at hello@wildlygentle.com and we’ll help.
For eligible items purchased online, you can request a return within 14 days of receiving your order. Please contact us before returning anything so we can provide the correct return instructions.
Items should be unused, unworn and returned in their original condition where reasonably possible.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include your order number and, where helpful, a photograph of the issue. We will arrange an appropriate replacement or refund.
Personalised or made-to-order items
Some personalised or genuinely bespoke products may not be eligible for change-of-mind returns. This does not affect your rights where an item is faulty, damaged or not as described.
Refunds
Once an approved return has been received and checked, refunds will normally be processed within 5–10 working days to the original payment method. Your bank or card provider may take additional time to show the refund.
Return postage
Unless an item is faulty, damaged or incorrect, return postage is normally the responsibility of the customer.
If you are unsure whether your item can be returned, email hello@wildlygentle.com before sending anything back.